We believe everyone belongs, and that includes feeling confident about how your personal information is handled. This policy explains how information may be collected and used when you visit our website, contact us or place an order.
1. Who we are
Open Your Senses is a sensory products business. For privacy enquiries, you can contact us using the details at the end of this policy.
2. Information we may collect
Depending on how you use our website, information may include:
- Your name and contact details.
- Billing and delivery addresses.
- Order details and customer-service correspondence.
- Technical information needed to operate and protect the website.
Payments are handled through our checkout and payment providers. We do not intend to store your full payment card details on this website.
3. How we use your information
We may use your information to:
- Process and deliver your orders.
- Send order confirmations and essential updates.
- Respond to questions and resolve problems.
- Maintain business and accounting records.
- Help protect against fraud and meet legal obligations.
Where required, we will identify an appropriate lawful basis for using your information and obtain consent when the law requires it.
4. Who may receive your information
Where necessary, relevant information may be shared with providers that help us operate the website, process payments, fulfil deliveries, maintain business records or provide professional advice. Information may also be disclosed where required by law.
5. How long we keep information
We retain personal information only for as long as necessary for the purpose for which it was collected, taking account of applicable legal, accounting and record-keeping requirements.
6. Your privacy rights
Under applicable data-protection law, you may have the right to access your personal information, correct inaccuracies, request deletion or restriction, object to certain uses, or request a copy of information in a portable format. These rights depend on the circumstances.
You can contact us to ask a question or exercise your rights. You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).
7. Cookies and website technologies
Our website and checkout services may use cookies or similar technologies to support essential website functions and checkout security. Any analytics, advertising or other non-essential technologies must be assessed separately, including whether consent is required.
8. Keeping your information secure
We take reasonable steps to protect personal information. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Contact us
Email: hello@openyoursenses.co.uk
Last updated: 20 October 2026