Refund policy

Open Your Senses wants every customer to feel confident and supported when purchasing sensory products.

• Eligibility:
  • Returns accepted within 30 days of delivery.
  • Products must be unused, clean, and in original packaging.
  • Some items (e.g., opened hygiene items or final sale sensory kits) are non-returnable—these will be clearly labeled.
• How to return:
  • Contact us at hello@openyoursenses.co.uk with your order number and reason for return.
  • We will provide a return label and instructions.
• Refunds:
  • Refunds will be processed within 5–7 business days of receiving the returned product.
  • Refunds will be applied to the original payment method.
• Exchange Option:
  • If you prefer an exchange for a different item, let us know and we will guide you through the process.
• Return shipping costs:
  • Customers are responsible for standard return shipping unless the product is faulty or damaged.

We aim to make returns as simple and stress-free as our sensory products.

We are committed to creating a calm, inclusive, and therapeutic shopping experience for everyone. Thank you for choosing Open Your Senses.