Shipping policy

We want your sensory products to arrive safely and on time.

  • Processing Time:
    • Orders are processed within 1–3 business days.
    • Personalized or gift bundles may take slightly longer.
  • Shipping Options:
    • Standard UK delivery: 2–5 business days
    • Express UK delivery: 1–2 business days
    • International shipping: 5–15 business days, depending on destination
  • Tracking:
    • A tracking link will be emailed once your order ships.
  • Customs & Duties:
    • International customers may be subject to import duties or taxes. These are the customer’s responsibility unless Delivered Duty Paid (DDP) shipping is chosen.

Our packaging is designed to protect products and ensure sensory items arrive in perfect condition.

We are committed to creating a calm, inclusive, and therapeutic shopping experience for everyone. Thank you for choosing Open Your Senses.